Payment Policy

Securely Processed via YedPay To ensure customer data security, all online transactions at HKSeniorMall are processed through YedPay. As a licensed payment service provider, YedPay holds PCI DSS Level 1 certification (the highest global security standard), ensuring your payment data is fully encrypted and never stored on our servers.

1 Accepted Payment Methods

We offer a variety of flexible payment methods to suit your needs:

Online Payments via YedPay:

• Credit Cards: Visa, Mastercard

• Mobile Payments: Apple Pay, Google Pay

• E-Wallets: WeChat Pay HK, Alipay HK

Other Payment Methods:

• FPS (Faster Payment System): Direct transfer with instant confirmation.

• Cash on Delivery (COD): Pay in cash directly to our delivery team upon receipt of goods.

2 Payment Process

1. Checkout: Add items to your cart and enter shipping details.

2. Selection: Choose your preferred payment method at the final stage.

3. Verification: Online payments require completion of 3D Secure (Visa/Mastercard) verification.

4. Confirmation: Upon successful payment, you will immediately receive order confirmation via email and WhatsApp.

3 Currency and Pricing

• All prices are displayed in Hong Kong Dollars (HKD).

• The price shown at checkout is the final sale price, inclusive of all applicable taxes.

• If paying with a non-HKD credit card, your issuing bank may charge a foreign currency conversion fee.

4 Cash on Delivery (COD) Special Terms

Customers opting for Cash on Delivery should note:

• Prepare Exact Change: Please have the exact total order amount (including shipping) in cash ready, as our delivery personnel may not be able to provide change.

• Payment Before Receipt: Full cash payment must be made before goods can be collected.

• Management Rights: For risk management purposes, we reserve the right to restrict COD usage for specific orders.

5 Payment Security and Support

• Encryption Protection: This website uses SSL/TLS encryption to secure data transmission.

• Privacy Assurance: We do not store your credit card numbers or CVV codes in our own systems.

• Payment Failure: If payment fails, please check your credit card details, balance, or contact your issuing bank. If the issue persists, contact our customer service team for assistance.