Privacy Policy

HKSENIORMALL (“we”) is committed to protecting the privacy of creators. This policy aims to inform you about our practices regarding the collection, use, and protection of your information when you visit hkseniormall.com. By accessing this website, you accept this privacy policy.

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1 Information We Collect

To provide you with handmade mosaic kits and a smooth shopping experience, we collect:

• Personal Identifiers: Your name, billing or shipping address, email address, and phone number.

• Payment Information: Credit or debit card numbers (securely processed through encrypted gateways).

• Usage Data: Information about how you interact with our website, and your purchase or return records.

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2 How We Use Your Information

• Order Fulfillment: Process payments, manage kit shipments, and handle returns.

• Customer Service: Provide required services and respond to your art inquiries.

• Marketing: Send newsletters, exclusive offers, and promotional updates (you can unsubscribe at any time).

• Security and Fraud Prevention: Monitor theft to protect customers and business.

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3 Data Protection and Security

Technical Safeguards: We use Transport Layer Security (TLS) and SSL encryption when collecting personal and sensitive information. This encrypts your data, ensuring only we can decode it.

Email Security: We will never ask you for passwords or credit card information via email. Do not respond to any “phishing” attempts.

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4 Disclosure of Personal Data

We do not sell or rent customer information. We only share data with:

• Service Providers: Logistics partners (e.g., SFExpress or HKPost), payment processors, and marketing support services.

• Legal Requirements: To comply with laws, enforce our terms, or protect community safety.

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5 Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at [email protected]. We will respond within 30 days.