{"id":20983,"date":"2026-03-31T17:34:51","date_gmt":"2026-03-31T09:34:51","guid":{"rendered":"https:\/\/www.hkseniormall.com\/?page_id=20983"},"modified":"2026-04-04T21:04:48","modified_gmt":"2026-04-04T13:04:48","slug":"refunds-returns-policy","status":"publish","type":"page","link":"https:\/\/www.hkseniormall.com\/en\/refunds-returns-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<p data-path-to-node=\"3\">At HKSeniorMall, we are committed to providing high-quality senior products. To ensure personal hygiene and product quality, this store implements the following policy:<\/p>\n<h3 data-path-to-node=\"4\">Policy Summary<\/h3>\n<div class=\"horizontal-scroll-wrapper\">\n<div class=\"table-block-component\">\n<div class=\"table-block has-export-button new-table-style is-at-scroll-start is-at-scroll-end\">\n<div class=\"table-content not-end-of-paragraph\" data-hveid=\"0\" data-ved=\"0CAAQ3ecQahgKEwiH8puCl9STAxUAAAAAHQAAAAAQjgI\">\n<table style=\"height: 185px;\" width=\"842\" data-path-to-node=\"5\">\n<thead>\n<tr>\n<th><span data-path-to-node=\"5,0,0,0\">Service Category<\/span><\/th>\n<th><span data-path-to-node=\"5,0,1,0\">Policy Details<\/span><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><span data-path-to-node=\"5,1,0,0\"><b data-path-to-node=\"5,1,0,0\" data-index-in-node=\"0\">Return Restrictions<\/b><\/span><\/td>\n<td><span data-path-to-node=\"5,1,1,0\">Only for defective, damaged, or incorrect items<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"5,2,0,0\"><b data-path-to-node=\"5,2,0,0\" data-index-in-node=\"0\">Exchange Service<\/b><\/span><\/td>\n<td><span data-path-to-node=\"5,2,1,0\">No exchange service provided<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"5,3,0,0\"><b data-path-to-node=\"5,3,0,0\" data-index-in-node=\"0\">Change of Mind Returns<\/b><\/span><\/td>\n<td><span data-path-to-node=\"5,3,1,0\">Not accepted (All sales are final)<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"5,4,0,0\"><b data-path-to-node=\"5,4,0,0\" data-index-in-node=\"0\">Restocking Fee<\/b><\/span><\/td>\n<td><span data-path-to-node=\"5,4,1,0\">None (No Restocking Fee)<\/span><\/td>\n<\/tr>\n<tr>\n<td><span data-path-to-node=\"5,5,0,0\"><b data-path-to-node=\"5,5,0,0\" data-index-in-node=\"0\">Return Shipping Fee<\/b><\/span><\/td>\n<td><span data-path-to-node=\"5,5,1,0\">Covered by HKSeniorMall (for defective items only)<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"table-footer hide-from-message-actions\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr data-path-to-node=\"6\" \/>\n<h3 data-path-to-node=\"7\">1 Sales Terms<\/h3>\n<p data-path-to-node=\"8\">All sales are final. This store does not accept return or exchange requests due to &#8220;change of mind,&#8221; &#8220;not meeting expectations,&#8221; or &#8220;purchasing the wrong model or size.&#8221; Please verify product specifications carefully before placing an order.<\/p>\n<h3 data-path-to-node=\"9\">2 Defective, Damaged, or Incorrect Items<\/h3>\n<p data-path-to-node=\"10\">We only provide refund support for the following situations:<\/p>\n<ul data-path-to-node=\"11\">\n<li>\n<p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Manufacturing Defects:<\/b> Products with functional issues.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Shipping Damage:<\/b> Products damaged upon delivery.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"11,2,0\"><b data-path-to-node=\"11,2,0\" data-index-in-node=\"0\">Shipping Errors:<\/b> Receiving items that do not match the order.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"12\"><b data-path-to-node=\"12\" data-index-in-node=\"0\">Reporting Timeframe and Contact Method:<\/b> Before returning any item, <b data-path-to-node=\"12\" data-index-in-node=\"20\">customers must first contact our support team via email at <a href=\"mailto:support@hkseniormall.com\">support@hkseniormall.com<\/a><\/b>.<\/p>\n<ul data-path-to-node=\"13\">\n<li>\n<p data-path-to-node=\"13,0,0\"><b data-path-to-node=\"13,0,0\" data-index-in-node=\"0\">Damaged or Incorrect Items:<\/b> Contact us within 48 hours of receipt.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"13,1,0\"><b data-path-to-node=\"13,1,0\" data-index-in-node=\"0\">Functional Defects:<\/b> Report to us within 30 days of receipt.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"14\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">Resolution:<\/b> Upon verification, we will provide a full refund. This store does not offer exchanges; if you need the correct item, please place a new order after the refund.<\/p>\n<h3 data-path-to-node=\"15\">3 Return Process and Fees<\/h3>\n<p data-path-to-node=\"16\">If you need to return an item due to quality issues:<\/p>\n<ul data-path-to-node=\"17\">\n<li>\n<p data-path-to-node=\"17,0,0\"><b data-path-to-node=\"17,0,0\" data-index-in-node=\"0\">Pre-authorization:<\/b> Contact us via <a href=\"mailto:support@hkseniormall.com\"><b data-path-to-node=\"17,0,0\" data-index-in-node=\"10\">support@hkseniormall.com<\/b><\/a> or <a href=\"https:\/\/wa.me\/85293219234\">WhatsApp<\/a>, providing the order number and photos or videos of the issue. <b data-path-to-node=\"17,0,0\" data-index-in-node=\"66\">Return requests without email confirmation will not be accepted.<\/b><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"17,1,0\"><b data-path-to-node=\"17,1,0\" data-index-in-node=\"0\">Return Label:<\/b> After verification, we will provide return instructions.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"17,2,0\"><b data-path-to-node=\"17,2,0\" data-index-in-node=\"0\">Fee Coverage:<\/b> For eligible defective item returns, customers do not need to bear return shipping fees.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"18\">4 Refund Processing Time<\/h3>\n<p data-path-to-node=\"19\">After approval, refunds will be issued to the original payment method:<\/p>\n<ul data-path-to-node=\"20\">\n<li>\n<p data-path-to-node=\"20,0,0\"><b data-path-to-node=\"20,0,0\" data-index-in-node=\"0\">Credit Cards and E-wallets:<\/b> Approximately 7\u201314 business days.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"20,1,0\"><b data-path-to-node=\"20,1,0\" data-index-in-node=\"0\">FPS Faster Payment System or Bank Transfer:<\/b> Approximately 5\u201310 business days.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"21\">5 Order Cancellation<\/h3>\n<p data-path-to-node=\"22\">We only accept cancellation requests before the item is shipped. Once the order enters the packaging or shipping process, it cannot be canceled.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At HKSeniorMall, we are committed to providing high-qua [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-policy.php","meta":{"footnotes":""},"class_list":["post-20983","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/pages\/20983","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/comments?post=20983"}],"version-history":[{"count":11,"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/pages\/20983\/revisions"}],"predecessor-version":[{"id":21230,"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/pages\/20983\/revisions\/21230"}],"wp:attachment":[{"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/media?parent=20983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}