{"id":16078,"date":"2025-12-03T12:07:47","date_gmt":"2025-12-03T04:07:47","guid":{"rendered":"https:\/\/www.hkseniormall.com\/?page_id=16078"},"modified":"2026-04-04T22:59:55","modified_gmt":"2026-04-04T14:59:55","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/www.hkseniormall.com\/en\/shipping-policy\/","title":{"rendered":"Delivery Policy"},"content":{"rendered":"<p data-path-to-node=\"5\">We only deliver to Hong Kong. To ensure the highest quality service and reliable direct delivery for every customer, HKSeniorMall&#8217;s delivery service is limited to within the Hong Kong Special Administrative Region.<\/p>\n<h3 data-path-to-node=\"6\">Shipping Fee Standards<\/h3>\n<ul data-path-to-node=\"7\">\n<li>\n<p data-path-to-node=\"7,0,0\"><b data-path-to-node=\"7,0,0\" data-index-in-node=\"0\">Order amount HK$449 or above:<\/b> Free shipping<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,1,0\"><b data-path-to-node=\"7,1,0\" data-index-in-node=\"0\">Order amount below HK$449:<\/b> Flat rate shipping fee of HK$60<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,2,0\"><b data-path-to-node=\"7,2,0\" data-index-in-node=\"0\">Covers all areas of Hong Kong (including outlying islands):<\/b> No hidden additional fees<\/p>\n<\/li>\n<\/ul>\n<hr data-path-to-node=\"8\" \/>\n<h3 data-path-to-node=\"9\">1 Delivery Process Explanation<\/h3>\n<p data-path-to-node=\"10\">Total delivery time = Processing time + Transit time<\/p>\n<ul data-path-to-node=\"11\">\n<li>\n<p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Processing time (1\u20132 working days):<\/b> Each order undergoes strict quality checks and secure packaging procedures at our warehouse to ensure the goods are ready for safe shipment.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"11,1,0\"><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Transit time (3\u20135 working days):<\/b> The time required for our dedicated delivery team to transport the goods from the warehouse to your doorstep.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"11,2,0\"><b data-path-to-node=\"11,2,0\" data-index-in-node=\"0\">Estimated total delivery time:<\/b> Most orders are delivered within 4 to 7 working days from the purchase date.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"12\">2 Our Exclusive Delivery Method<\/h3>\n<p data-path-to-node=\"13\">Unlike other retailers, we do not use third-party courier companies. All orders are handled personally by the private delivery team of <b data-path-to-node=\"13\" data-index-in-node=\"29\">DPM GROUP LIMITED<\/b>.<\/p>\n<ul data-path-to-node=\"14\">\n<li>\n<p data-path-to-node=\"14,0,0\"><b data-path-to-node=\"14,0,0\" data-index-in-node=\"0\">Safe handling:<\/b> Our team is professionally trained to handle various senior products with care, ensuring the goods are properly protected during transit.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"14,1,0\"><b data-path-to-node=\"14,1,0\" data-index-in-node=\"0\">Direct communication:<\/b> Our delivery personnel will contact you via phone or WhatsApp on the delivery day to arrange the best delivery time.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"14,2,0\"><b data-path-to-node=\"14,2,0\" data-index-in-node=\"0\">Covers all of Hong Kong:<\/b> We serve residential and commercial addresses in Hong Kong Island, Kowloon, New Territories, and all outlying islands (Lantau Island, Cheung Chau, Lamma Island, etc.), with no additional remote area fees.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"15\">3 Order Tracking and Status Inquiry<\/h3>\n<p data-path-to-node=\"16\">You will receive notifications at each stage of the delivery process and can also proactively inquire about progress:<\/p>\n<ul data-path-to-node=\"17\">\n<li>\n<p data-path-to-node=\"17,0,0\"><b data-path-to-node=\"17,0,0\" data-index-in-node=\"0\">Order confirmation:<\/b> Sent immediately via email or <a href=\"https:\/\/wa.me\/85293219234\">WhatsApp<\/a> after payment.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"17,1,0\"><b data-path-to-node=\"17,1,0\" data-index-in-node=\"0\">Shipping notification:<\/b> Sent after the goods pass quality checks and the delivery route is arranged.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"17,2,0\"><b data-path-to-node=\"17,2,0\" data-index-in-node=\"0\">Phone call on delivery day:<\/b> Our driver will contact you on the day of the visit (between 6 AM and 9 PM) to ensure someone is available to sign for receipt.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"17,3,0\"><b data-path-to-node=\"17,3,0\" data-index-in-node=\"0\">Proactive inquiry:<\/b> For further information on package status, please email <a class=\"ng-star-inserted\" href=\"mailto:support@hkseniormall.com\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwiH8puCl9STAxUAAAAAHQAAAAAQrAM\">support@hkseniormall.com<\/a> with your <b data-path-to-node=\"17,3,0\" data-index-in-node=\"52\">order number<\/b>, or visit our <a href=\"https:\/\/www.hkseniormall.com\/help-centre\/\"><b data-path-to-node=\"17,3,0\" data-index-in-node=\"63\">Help Centre<\/b><\/a> to fill out an inquiry form, and we will respond as soon as possible.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"18\">4 Important Notes<\/h3>\n<ul data-path-to-node=\"19\">\n<li>\n<p data-path-to-node=\"19,0,0\"><b data-path-to-node=\"19,0,0\" data-index-in-node=\"0\">Address accuracy:<\/b> The company is not responsible for failed deliveries due to missing or incorrect recipient address information. Please verify the building, floor, and unit number during checkout.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"19,1,0\"><b data-path-to-node=\"19,1,0\" data-index-in-node=\"0\">No pickup points or smart lockers:<\/b> To ensure product safety, we do not offer delivery to convenient smart lockers, P.O. boxes, or forwarding facilities. Receipt must be signed by the recipient or an authorized representative.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"19,2,0\"><b data-path-to-node=\"19,2,0\" data-index-in-node=\"0\">Severe weather arrangements:<\/b> Delivery services will be suspended during Typhoon Signal No. 8 or Black Rainstorm Warning. We will contact you immediately after the signal is lowered to reschedule.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"19,3,0\"><b data-path-to-node=\"19,3,0\" data-index-in-node=\"0\">Failed delivery attempts:<\/b> If the first delivery attempt is unsuccessful, we provide one free re-delivery. Subsequent delivery attempts may incur additional shipping fees.<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We only deliver to Hong Kong. To ensure the highest qua [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-policy.php","meta":{"footnotes":""},"class_list":["post-16078","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/pages\/16078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/comments?post=16078"}],"version-history":[{"count":8,"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/pages\/16078\/revisions"}],"predecessor-version":[{"id":21232,"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/pages\/16078\/revisions\/21232"}],"wp:attachment":[{"href":"https:\/\/www.hkseniormall.com\/en\/wp-json\/wp\/v2\/media?parent=16078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}